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Orders, Shipping & Payments

ORDERS

  • All orders are verified at check out by entering the 4 character verification code sent to your registered mobile number* and email address**. Haven’t received the verification code? Please contact us for assistance.
          *Pakistan only
           **Worldwide

  • For bespoke women’s clothing, once your order is confirmed, an order customisation form will be sent to your registered email address to obtain your measurements.
  • Order processing durations are as follows:
           Ready-to-ship items - 1 working day of order confirmation. 
           Made-to-order items (standard sizes) – up to 15 working days of order confirmation.
           Custom-made items (including bespoke fashion products) – up to 8 weeks unless otherwise stated by the seller

  • All orders may be cancelled within 1 working day of order confirmation. For more information, please contact us.


SHIPPING 

Domestic Shipping

  • All orders across Pakistan are delivered within 2-5 working days of the dispatch date.
  • Shipped orders can be traced using a unique tracking ID/consignment number sent by the courier company to your registered mobile number at the time of dispatch.
  • Once an order is shipped, Haute Shop is not responsible for any delays in deliveries associated with customs clearance or unfavourable weather conditions.
  • Items ordered may be subject to import duties and taxes levied by the destination country which Haute Shop is not responsible for. 

International Shipping
  • All international orders are delivered within 5-6 working days of the dispatch date.
  • Your shipped parcel can be tracked using a unique tracking ID/consignment number sent by the courier company to your registered email address at the time of dispatch.
  • Once your order is shipped, Haute Shop is not responsible for any delays in deliveries associated with customs clearance or unfavourable weather conditions.
  • Items ordered may be subject to import duties and taxes levied by the destination country which Haute Shop is not responsible for. 

PAYMENTS 

Mode of Payment

  • Cash on Delivery (within Pakistan only)
  • Debit/credit card (within Pakistan and internationally)
For any order above Rs.15,000, a 100% advance payment is required to process the order. Acceptable payment methods are as follows:

ii. Debit/credit card

For all debit/credit card payments, the total bill including shipping charges is payable in full at checkout.

Payments for Custom-made and Made-to-order items

For all orders of custom-made and made-to-order clothing, a full advance payment including shipping charges is required to process the order. Acceptable payment methods are:

  • Debit/credit card
  • Bank transfer
  • Bank deposit
For bank transfer/bank deposit payments, our bank details will be sent to your registered email address once the order is confirmed.
For more information, please contact us.